Privacy policy

Welcome to Urban Musiala. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or engage with our services.

1. Information We Collect

  • Personal Information: When you make a purchase or sign up for our newsletter, we collect personal information such as your name, email address, phone number, and shipping address.
  • Payment Information: We collect payment details, such as credit card information, to process transactions securely. This information is encrypted and managed by a third-party payment processor.
  • Browsing Data: We collect non-personal data, such as your IP address, browser type, and browsing behavior, to improve our website and provide a better shopping experience.

2. How We Use Your Information

  • Order Processing: We use your personal information to fulfill and ship your orders and provide you with order updates.
  • Customer Support: Your contact information helps us respond to your inquiries and provide support when needed.
  • Marketing: With your consent, we use your email to send promotional offers, updates, and information about new products. You can opt out of marketing communications at any time.
  • Website Improvement: Browsing data helps us understand user behavior and make improvements to our website and services.

3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers, such as payment processors and shipping companies, to complete transactions and deliver your orders. All third parties are obligated to protect your data and use it only for the services they provide to us.

4. Security Measures
We take the security of your personal information seriously. We use industry-standard encryption, secure servers, and other safeguards to protect your data from unauthorized access, alteration, or disclosure.

5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track your shopping cart, and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect your user experience.

6. Your Rights

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You can request corrections to any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

7. Changes to This Policy
Urban Musiala reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

8. Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please contact us: