Sales policy

At Urban Musiala, we strive to provide our customers with exceptional products and experiences. Our Sales Policy outlines the terms and conditions regarding the sale of our watches and any promotional offers available.

1. Sales Promotions

  • Limited-Time Offers: Promotional sales are time-sensitive and may vary in duration. We will clearly specify the start and end dates of each promotion on our website.
  • Discounts: All promotional discounts are applied at checkout. Discounts cannot be combined with other offers unless explicitly stated.

2. Eligible Products

  • In-Stock Items: Sales and promotions apply only to items currently in stock. Once an item is out of stock, the promotion will no longer apply.
  • Exclusions: Some items may be excluded from sales promotions, including gift cards, limited edition products, or items marked as non-returnable.

3. Payment and Processing

  • Payment Methods: We accept various payment methods, including credit cards, PayPal, and other payment processors. All transactions are secure and processed through trusted third-party services.
  • Order Confirmation: After placing an order during a sale, customers will receive an order confirmation email. Please review this email carefully to ensure all details are correct.

4. Return and Refund Policy

  • Non-Refundable Items: Products purchased during promotional sales are non-refundable unless they are defective. Please refer to our Refund and Returns Policy for more details.
  • Exchanges: If a product is defective, we will gladly exchange it for the same item within the specified return period.

5. Customer Responsibility

  • Customers are responsible for reviewing our Sales Policy and ensuring they understand the terms before making a purchase during a promotional sale.

6. Contact Us
For any questions regarding our Sales Policy or promotional offers, please contact our customer support team: